Industry: Industrial  

Accountability and Adoption in ERP Rollout

Guiding a Team Through Change

 

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Reduce time to ROI

Change management engagement expected to return savings in customization

The Challenge

An industrial conglomerate looked to speed the adoption of an ERP implementation across multiple companies and locations.
Employees were unsure how decisions were made and what their role was in the implementation process. This led to many people being pessimistic, which caused delays in launching and increased costs.

Goal

Faster ROI: Speed adoption and reduce delays and cost overages due to unneeded or unexpected customization requirements.

Stakeholders

CEO, IT leadership, ERP implementation vendor, project team, site leadership, and employees.

Change-management_5

 

The Solution

Managing Change

Boost accountability and adoption of ERP system.

  • Conduct employee interviews, and develop personas by segment to understand needs and concerns
  • Competitive landscape
  • Series of workshops to determine vision/value to the business and customer experience, roles and accountabilities, and a roll-out plan
  • Rollout plan and key messages for coordinated, well-timed, and audience-specific communications

Discovery, Internal Communications, KPIs

  • Understand employee experience, supplement vendor discovery
  • Moderate groups to align on outcomes, establish accountability
  • Communicate criteria for decisions: roll-out timing, customizations, etc.
  • Measure KPIs for adoption
  • Recommend rewards, recognition, and gamification to incentive appropriate usage
 

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