AI Roundtable Discussion
The AI landscape is evolving rapidly. While some organizations have fully embraced AI, others are still taking their first steps. Recently, we...
We’ve spent over 30 years helping tech companies create marketing and sales strategies that reach new customers. Although the word “sales” typically conjures images of overzealous, comb-over-sporting used car salesmen, sales are a necessary part of your business’s profitability and growth. Sales funds innovation, which in turn fuels more sales.
Whatever your role in the business, you will impact your customers. Technical and engineering roles are critical at every step of an effective sales process, particularly in building credibility and expertise.
There are 5 steps to sales:
Sales and marketing have changed a lot, and that's great news for tech or engineering-driven companies. The majority of buyers prefer to sell themselves on a purchase—in fact, 57% of their decision is made before they even contact you. [Learn more about the new sales model for high-tech.] Once they do, though, 5 common traps can decrease or derail your sales strategy:
If you’re an introvert like me, you might come off as disinterested or too busy, causing you to miss out on opportunities. A couple common and off-putting behaviors are easy to avoid:
Sporadic follow-up could be stunting your business growth. To stay on your prospects’ radar, set up an email nurture plan. Bonus points if it's automated!
Even though customers like to self-educate, at some point someone needs to ask for the sale. These days it takes 8-10 touches to start a conversation with a lead, yet the average salesperson quits after 2 calls. A balance of phone and email will help you engage with prospects in the way they are most comfortable with.
In complex sales with long lead times, slow quoting is rampant—for good reason. Many companies site incomplete RFQ information as an issue. Quick response, even if just to ask a question about the spec, moves quoting along and keeps them engaged. Customers will sometimes go with the fastest quote, not necessarily the cheapest.
All specs and no solutions make for a disinterested prospect. If you simply highlight the fact that you make X, Y and Z, you’ll appear replaceable. Focus on generating high quality leads, improving quality management, and minimizing supply chain cost and risk for your customer.
We recently asked one engineer where he’d look for answers to an application problem. The response? “I’m under 30. I just Google it.” Customers are changing; you have to change your tactics. If you know your customers, their problems, and how they go about solving them, you’ll be better equipped to help.
Download our 8 Tips for Better Sales Follow-up:
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