- Use Case -

Accountability and Adoption in ERP Rollout

Guiding a Team Through Change


An industrial conglomerate looked to speed the adoption of an ERP implementation across multiple companies and locations.

Employees were unsure how decisions were made and what their role was in the implementation process. This led to many people being pessimistic, which caused delays in launching and increased costs.



Faster ROI: Speed adoption and reduce delays and cost overages due to unneeded or unexpected customization requirements.



CEO, IT leadership, ERP implementation vendor, project team, site leadership, and employees.

Scope of Work 

Managing Change

Boost accountability and adoption of ERP system.

  • Conduct employee interviews, and develop personas by segment to understand needs and concerns
  • Competitive landscape
  • Series of workshops to determine vision/value to the business and customer experience, roles and accountabilities, and a roll-out plan
  • Rollout plan and key messages for coordinated, well-timed, and audience-specific communications

Our Role 

Discovery, Internal Communications, KPIs

  • Understand employee experience, supplement vendor discovery
  • Moderate groups to align on outcomes, establish accountability
  • Communicate criteria for decisions: roll-out timing, customizations, etc.
  • Measure KPIs for adoption
  • Recommend rewards, recognition, and gamification to incentive appropriate usage




Change management engagement expected to return savings in customization and reduced time to ROI.

Navigate change with the help of our resources

Measuring Change: KPIs for Change Management

Change Management and Digital Transformation: Tips for Success


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