Industry: Industrial
Accountability and Adoption in ERP Rollout
Guiding a Team Through Change
The Solution
Managing Change
Boost accountability and adoption of ERP system.
- Conduct employee interviews, and develop personas by segment to understand needs and concerns
- Competitive landscape
- Series of workshops to determine vision/value to the business and customer experience, roles and accountabilities, and a roll-out plan
- Rollout plan and key messages for coordinated, well-timed, and audience-specific communications
Discovery, Internal Communications, KPIs
- Understand employee experience, supplement vendor discovery
- Moderate groups to align on outcomes, establish accountability
- Communicate criteria for decisions: roll-out timing, customizations, etc.
- Measure KPIs for adoption
- Recommend rewards, recognition, and gamification to incentive appropriate usage