Accountability and Adoption in ERP Rollout

An industrial conglomerate looked to speed the adoption of an ERP implementation across multiple companies and locations.

Employees were unsure how decisions were made and what their role was in the implementation process. This led to many people being pessimistic, which caused delays in launching and increased costs.

Challenge 

Faster ROI: Speed adoption and reduce delays and cost overages due to unneeded or unexpected customization requirements.

Stakeholders

CEO, IT leadership, ERP implementation vendor, project team, site leadership, and employees.

Scope of Work 

Managing Change

Boost accountability and adoption of ERP system.

• Conduct employee interviews, and develop personas by segment to understand needs and concerns
• Competitive landscape
• Series of workshops to determine vision/value to the business and customer experience, roles and accountabilities, and a roll-out plan
• Rollout plan and key messages for coordinated, well-timed, and audience-specific communications

Our Role 

Discovery, Internal Communications, KPIs

• Understand employee experience, supplement vendor discovery
• Moderate groups to align on outcomes, establish accountability
• Communicate criteria for decisions: roll-out timing, customizations, etc.
• Measure KPIs for adoption
• Recommend rewards, recognition, and gamification to incentive appropriate usage

Outcomes

Change management engagement expected to return savings in customization and reduced time to ROI.