Change Fatigue: The IT department faced a lot of change due to multiple concurrent projects, such as data management, transitioning to a new ERP system, using Artificial Intelligence, bringing renewables into the grid and billing system, and setting up mobile routing. There was an underlying fear of potential layoffs and some employees were resistant to the changes.
Build Credibility and Cooperation: Shift the focus of internal messaging from projects to vision, transitioning from general updates to actionable and audience-specific communication strategies in order to enhance credibility and foster cooperation.
A new Chief Information Officer, Vice President of Human Resources, executive team and board of trustees, external IT specialists and suppliers, and accounting and field operations business groups.
Identify and Bridge the Gaps
Utilization of training and upskilling resources is up by over 190%