MetLife

MetLife, a global leader in insurance, looked to transform their IT operations during a time of industry-wide change.

Challenge

MetLife wished to brand an enterprise change initiative and develop a strategy to communicate long-term vision and drive near-term behavior at every level of the organization (in less than three months).

Goals:

• Retain key talent through change in locations, roles, and expectations
• Create alignment around customer focus
• Change the service model to create efficiencies

Solution

Launch Team facilitated creative sessions with the executive leadership team to brand and communicate a change initiative for a worldwide, 7000-person organization, its customers and stakeholders. The launch of this major change plan involved creating alignment and a clear message focused on value to the end customer, and a multi-channel roll-out to all stakeholders. From initial engagement to unveiling at offsite event three months later, Launch coordinated with outside vendors and internal team to meet deadlines and report outcomes at a board level.

"The best leadership offsite I've attended in 20 years—focused, informative and energetic."
— Enterprise Change Initiative Kickoff Attendee

Results

Buy-in and alignment at all levels of the organization, kicked off by "the best leadership offsite I've attended in 20 years—focused, informative and energetic."