Account Manager 

This position can be in Rochester, NY, or has the potential to be remote. We have a hybrid, flexible WFH environment at our headquarters and have generous PTO and benefits as well as great opportunities for growth.

The Account Manager is a leader within the Account Services team and is an active contributor to Launch Team’s growth, service delivery, customer satisfaction, and overall future vision. This position reports to the President.

Drive for results 

Launch Team employees must balance their creative and analytical mindsets. This includes a balance between creative cycles and analytical testing, analysis, and revision. This balance produces a creative and effective result.

 

Ability to deal with ambiguity

Launch Team employees must help clients make progress and take the right steps despite uncertainty. Employees must be solution-focused and can remain calm under pressure.

 

Customer focus

Launch Team employees must be focused on the customer and their needs. This includes building effective partnerships with clients and providing exceptional customer service during all interactions.

 

Continuous quality improvement and learning 

Launch Team is committed to continuous quality improvement and learning. It is every employee’s responsibility to use critical thinking and creativity to improve all aspects of company functioning and to maximize efficient, effective, quality services. Successful employees are curious and push to continuously learn about marketing, technology, and our client’s businesses.

 

Emotional intelligence 

Launch Team employees must be able to successfully manage their emotions in a variety of situations to communicate effectively and directly, empathize with others, overcome challenges, and defuse conflict.

 

Job responsibilities:

  • Ensures that goals and expectations are clearly defined and communicated to all internal and external parties
  • Ensures that business opportunities are optimized
  • Manages team conflict effectively, ensuring that trust is established, and healthy conflict is used to maximize the development of quality products
  • Meets internal customer service needs
  • Trains on how to meet client-specific needs
  • Sets marketing strategy
  • Creates concepts and campaigns for clients
  • Creates position and messaging for clients in line with needs/wants
  • Ensures all activities meet outcome targets
  • Grows account revenue
  • Ensures long-term client satisfaction
  • Manages budget allocation
  • Participates in the deployment of company strategy and growth. Demonstrates ownership of the “big picture”
  • Acts as a change agent
  • Collaborates with colleagues and clients in creating work products
  • Stays updated on marketing technology
  • Performs all other duties as assigned by supervisor
  • Travel up to 4x a year for client meetings or trade shows

 

KPIs
  • 85% billable work
  • Account growth
  • Meets project budget (+/- 15%)
  • Achieves a client satisfaction rating of 8+

 

Qualifications:

  • Bachelor's degree in marketing, business, or related field
  • 3+ years of relevant experience
  • Business acumen
  • Verbal and written communication proficiency

Apply Now!